Overview
CSIRO – the Commonwealth Scientific and Industrial Research Organisation – is Australia’s largest scientific research organisation and one of the largest and most diverse scientific organisations in the world. CSIRO’s work touches every aspect of Australian life – from the molecules that build life to the molecules in space. Working from sites across the nation and around the globe, CSIRO’s focus is on providing new ways to improve the quality of life, as well as the economic and social performance of a number of industry sectors through research and development. CSIRO is an independent statutory authority constituted and operating under the provisions of the Science and Industry Research Act 1949 and is a Commonwealth Corporate Entity under the Public Governance, Performance and Accountability Act 2013.
Product and service
Kapish Content Manager Cloud is a cutting-edge, cloud-based records management solution designed to simplify the management of records across an organisation. With robust integration capabilities, customisable configurations, and a focus on user experience, Kapish Content Manager Cloud offers a future proof platform that supports both everyday information and records management and complex archiving needs. Kapish’s commitment to continuous innovation and support ensures that our clients always have access to the latest in records management technology and best practice.
Objective
The primary objectives for Kapish were:
- Implement an integrated solution for in-place management of low-risk records.
- Adopt advanced archival technology for high-risk and long-term retention records.
- Foster a strong records management culture within CSIRO.
- Enhance the accessibility and management of critical information across the organisation.
Challenge
CSIRO faced several strategic and operational challenges in their journey to modernise records management:
- Disparate Recordkeeping Systems – Information was siloed across different platforms and formats, creating inefficiencies in records handling.
- Limited Organisational Insight – Without a unified system, identifying compliance risks, operational gaps and strategic opportunities was difficult.
- Lower User Adoption and Support – The existing tools lacked usability and flexibility, leading to low engagement and difficulty in meeting user and governance needs.
- Scalability and Future-readiness – CSIRO needed a solution that could evolve with its growing and changing operational demands without requiring constant reinvention.
Problem
CSIRO encountered several significant challenges with its existing records management framework:
- Fragmented Systems – Records were scattered across multiple digital and paper-based systems, leading to inconsistent business processes.
- Lack of Holistic Insight – The dispersed approach hindered CSIRO’s ability to fully understand records management risks, issues and opportunities.
- Insufficient Support – Existing systems did not adequately support CSIRO staff and leaders, complicating effective information management, record keeping and research activities.
- Need for a Future Proof Solution – CSIRO required a solution that could not only address current needs but also adapt to future advancements and evolving organisational demands.
Solution
Kapish provided a tailored solution with Kapish Content Manager Cloud, addressing CSIRO’s specific needs through several key steps:
- Holistic Integration – Kapish Content Manager Cloud seamlessly integrated with CSIRO’s existing systems, creating a unified platform for efficient records management.
- Customisation and Configuration – The solution was customised to meet CSIRO’s unique requirements, supporting both in-place management of low-risk records and archival needs for high-risk records.
- Comprehensive Training – Kapish delivered extensive training programs to ensure CSIRO staff could effectively utilise the new system, enhancing user experience and engagement.
- Ongoing Partnership – Kapish committed to providing continuous support and updates, ensuring the solution remains aligned with industry best practices and technological advancements.
Results
The implementation of Kapish Content Manager Cloud delivered substantial benefits for CSIRO:
- Increased Efficiency – The integrated platform streamlined records management processes, reducing fragmentation and improving user experience.
- Enhanced Accountability – The unified system increased accountability and transparency, allowing for better tracking and oversight of records management.
- Risk Management – The solution provided a comprehensive understanding of records management risks and opportunities, enabling proactive risk management.
- Adaptability – The future proof nature of Kapish Content Manager Cloud ensured that CSIRO’s records management practices could evolve with technological advancements and organisational changes.
- Support for Research and Governance – By improving the capture and accessibility of information, the solution effectively supported CSIRO’s research and governance activities.
Benefits
- Unified, cloud-based platform replacing fragmented systems.
- Scalable and secure infrastructure built for future needs.
- Increased staff confidence through tailored training.
- Improved compliance, governance and transparency.
- Strategic partnership with Kapish offering long-term value.
Conclusion
The successful implementation of Kapish Content Manager Cloud marks a significant milestone in CSIRO’s journey toward digital transformation. With improved accessibility, risk management and operational efficiency, CSIRO is now better positioned to support its world-class research and governance functions. The partnership with Kapish continues to evolve, ensuring CSIRO remains at the forefront of modern records management.
