Summary
Australian Government procurement relies on transparency and consistent access to opportunity. As the needs of agencies and suppliers evolved, the Department of Finance required AusTender to continue adapting while maintaining the reliability expected of a nationally significant service.
Working in partnership with the Department of Finance, Citadel Edge operates and enhances AusTender, Australia’s central procurement platform. The team supports the ongoing operation of the platform while delivering targeted improvements to usability, content management, integration and technical capability.
The challenge
AusTender is used by all Australian Government agencies to publish procurement opportunities and contract information and is accessed by suppliers across Australia. While stable and reliable, the platform needed to continue evolving to:
- Improve guidance and usability for agencies and suppliers
- Enable business users to manage content more easily
- Support better access to procurement information and panel guidance
- Improve integration with related procurement systems
- Maintain secure operations while introducing new capabilities
Changes needed to be delivered without disrupting a nationally relied upon service.
The solution
Citadel Edge supported the ongoing enhancement of AusTender through an incremental delivery approach that introduced new capabilities while maintaining service reliability.
Key activities included:
- Designing and implementing an Umbraco content management framework, enabling Finance to manage and update content directly
- Improving navigation and access to procurement information
- Implementing API and microservice-based integrations to support future platform evolution
- Maintaining secure AWS-hosted operations
- Implementing AWS Cognito to streamline access across related platforms
Implementation
Citadel Edge has supported AusTender across multiple platform iterations, providing continuity and experience operating and enhancing a nationally significant government service.
The team provides:
- Ongoing platform operations, maintenance and support
- Delivery of business and policy-driven enhancements
- Secure cloud-hosted operations and platform upgrades
- Integration support across related procurement platforms and services
Outcomes and impact
Key outcomes included:
- Continued reliability of Australia’s central procurement platform
- Improved access to information for agencies and suppliers
- Greater flexibility for Finance to manage and update content
- Reduced delivery risk through incremental change
- Improved integration capability across related procurement systems
Looking ahead
AusTender continues to evolve as part of the Department of Finance’s procurement technology environment. Citadel Edge continues to support the platform’s operation and enhancement, helping ensure it remains a reliable service for agencies and suppliers across Australia.
