Overview
In an era of increasing scrutiny, data complexity and public accountability, the Yoorrook Justice Commission turned to Kapish for their end-to-end ICT and information governance needs.
Kapish’s unique “Commission in a Box” offering provides a secure, IRAP PROTECTED cloud environment, rapid deployment and an integrated suite of managed services that enable commissions to focus on their core purpose while Kapish, ensures digital resilience, compliance and operational continuity.
Each commission is unique, but all share the need for:
- Mission-critical data protection
- End-to-end records and information lifecycle management
- Scalable digital infrastructure
- User-friendly access to sensitive and regulated data
- Culturally safe, respectful information practices (particularly in Yoorrook’s case)
“This is now our third Commission and we are proud to be delivering our leading ‘Commission as a Service’ offering, setting a new benchmark in a fully managed information technology solution.”
Ryan Harris, General Manager
The challenge
These commissions handle extraordinarily sensitive data, from confidential witness submissions to cultural artefacts and public testimony. Core challenges included:
- Stringent data security requirements, often at the ASD PROTECTED level.
- Fast turnaround for deployment and scaling, often with national media attention
- Reliable records lifecycle management, from setup to archiving
- Integration with Microsoft 365 tools such as SharePoint and Teams
- Respectful handling of culturally sensitive submissions
- Multi-site support, including regional hearings and mobile access
The solution: Commission in a Box
Kapish deployed its “Commission in a Box” model, a turnkey, fully managed solution comprising:
- Core Infrastructure and Services:
- Kapish Content Manager Cloud: Secure IRAP PROTECTED information management via Micro Focus Content Manager SaaS
- Desktop Services: Fully managed endpoint setup and user onboarding
- 24/7 Cloud Managed Services: ISO 27001-compliant monitoring and support for >23,000 users
- Microsoft 365 Integration: Including SharePoint, Teams, Outlook and OneDrive
- Secure Networking: Custom network design with encrypted traffic and access controls
- Software Licensing: Full license management and vendor support
- Multi-Function Devices: Secure print, scan and document digitisation
- Managed Video Conferencing and Hearing Room Setup: Ready-to-use rooms with video capture, streaming and recording
- Online Applications: Tailored public submission portals and community engagement platforms
“While RCMPI required the utmost protection and secrecy, it is important to note the significance of the end-to-end life-cycle of the platform.”
Stewart Hollingdrake, Head of Business Development
Implementation and outcomes
- RCMPI – Confidentiality at Scale
- Kapish, enabled RCMPI to process over 155,000 documents and 157 submissions, securely supporting 82 high-stakes witnesses. The platform was live within two weeks, including:
- Secure migration from Department of Justice and Community Safety
- IRSP PROTECTED hosting in Microsoft Azure Central
- End-of-life archival and secure transfer to Department of Premier and Cabinet
- RCVMHS – Mental Health and Systems Reform
- Focused on systemic mental health failures, RCVMHS required a resilient system capable of handling evolving inquiries, policy changes and legislative input. Kapish, a Citadel Edge company supported:
- Secure content collaboration and version control
- Long-term compliance and policy submission archiving
- Integration with cross-agency SharePoint environments
- Yoorrook – Culturally Safe Truth-Telling
As Victoria’s first formal truth-telling process, Yoorrook required a culturally safe and technologically robust platform to honour First People’s stories and authority. Kapish delivered a secure, scalable solution that:
- Prioritised First People’s data sovereignty, co-designed with Indigenous leaders
- Enabled diverse submissions: audio, video, artwork and cultural artefacts
- Supported real-time delivery of hearings, yarning circles and regional sessions
- Embedded culturally respectful workflows into all digital systems
The platform ensures sensitive stories are treated with integrity and truth-telling can proceed with trust, security and cultural safety at its core.
“We have been working closely with Yoorrook to ensure all submissions are treated securely and respectfully, whichever form they may take.”
Ryan Harris, General Manager
Benefits delivered
- Secure Cloud (ASD PROTECTED) – IRAP-Assessed hosting ensures data protection at all stages
- Rapid Deployment – Platforms stood up in days, not months
- End-to-End Managed Services – One partner, total accountability
- Microsoft 365 + SharePoint + Teams – Seamless collaboration and records management
- Lifecycle Records Management – From intake to decommissioning and archiving
- Culturally Sensitive Practices – Customised information governance for Yoorrook
- 24/7 Support – Always-on service desk and monitoring
Conclusion
Kapish’s “Commission in a Box” offering is transforming how Commissions operate in Australia. Purpose-built for complex, high-security, high-scrutiny environments, it delivers a full-stack ICT service. From networking and devices to records management and culturally sensitive engagement.
With proven delivery across three major commissions and counting, Kapish stands ready to support any organisation where security, trust and transparency are mission critical.
“The clear benefit to the client is knowing they are in safe hands and free to focus on the important work of the Commission.”
Mark McConnell, Executive Chairman & Founder Citadel Edge
