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Our Commitment to Privacy

 
Guarding data and information is part of Citadel Edge’s DNA. It’s important for individuals who interact with us to understand how we handle Personal Information and how you can contact the right people to discuss your privacy. This Policy provides those details.

By providing your Personal Information to us, you consent to our collection, use and disclosure of your Personal Information in accordance with this Privacy Policy and any other arrangements that apply between us.

We may change our Privacy Policy from time to time by publishing changes to it on our website. We encourage you to check our website periodically to ensure that you are aware of our current Privacy Policy.

If you see a capitalised term in this Policy, it is defined in Section 16.

1. Who We Are

Citadel Edge provides complex IT services, enterprise software development, cyber security, and cloud services to government departments, agencies and commercial organisations. We operate primarily in Australia but also in New Zealand and Malaysia.

This Policy covers the Citadel Edge Companies (referred to in Section 15) operating under the Citadel Edge brand.

2. Who Is Responsible for Your Personal Information?

If a Citadel Edge Company collects your Personal Information then it is the data controller (or the equivalent concept in your region), with responsibility for your Personal Information.

If one of our Clients has collected your Personal Information (for example, where we provide the Client with a managed or cloud service that stores your Personal Information), then the relevant Citadel Edge Company is a data processor (or equivalent concept in your region), and the Client is the data controller.

3. What Personal Information Might We Collect?

Depending on the circumstances, Citadel Edge may collect:

  • Business Contact Information – name, job title, employer, work contact details.
  • Non-Business Information – home address, personal phone/email, emergency contacts.
  • Device & Technical Data – IP address, browser info, device ID, OS, login credentials.
  • Audio & Visual Data – recordings from calls, meetings, webinars, events, profile photos.
  • Cookies & Analytics Data – browsing behaviour, preferences, device tracking (see our separate Cookies Policy).
  • Feedback Data – posts, comments, surveys, and other voluntarily provided input.

4. How Do We Collect Personal Information?

We may collect information when you:

  • Submit support requests, register for events, download apps/resources, or log into our portals.
  • Visit our offices, websites, or social media platforms.
  • Participate in calls, webinars, promotions, or community forums.
  • Provide us with a CV or apply for employment.

We may also collect information from:

  • Publicly available sources (internet, social media).
  • Your employer, representatives, partners, or resellers.
  • Third-party recruitment agencies and related companies.

If you don’t provide us with your Personal Information, we may be unable to provide services to you or your service provider.

5. How Do We Use Personal Information?

We may use your Personal Information to:

  • Provide services to you or your employer.
  • Improve and secure our websites, systems, and services.
  • Send service updates, notices, and information you request.
  • Comply with legal and regulatory obligations.
  • Prevent fraud or unlawful activity.
  • Consider employment applications.

6. Who Might We Disclose Personal Information To?

  • Employees and related companies.
  • Third-party suppliers, service providers, and partners.
  • Professional advisers, payment operators, and regulators.
  • Potential buyers or transferees of our business.
  • Authorities, if required by law.

7. Legal Basis for Processing (GDPR/UK GDPR)

Depending on the context, we may rely on your consent, our contractual obligations, legitimate interests, or legal requirements as our basis for processing your data.

8. Communications and Marketing

We may use your information for newsletters and marketing. You may opt out at any time.

9. Compliance with Laws

We may disclose information if required by law, subpoena, or to protect rights, property, and safety.

10. Security of Your Information

We use firewalls, access controls, encryption, and secure databases to protect your data, but security online cannot be guaranteed. You are responsible for safeguarding your login credentials.

11. Overseas Transfers

Your information may be stored or processed in other countries where data protection laws differ. By providing your information, you consent to such transfers.

12. EU Residents

If you are in the EU, your information is handled in line with the Australian Privacy Act 1988, Australian Privacy Principles, and this Policy.

13. Your Privacy Rights

  • Request access, correction, or deletion of your Personal Information.
  • Object to processing or request restriction of processing.
  • Withdraw consent (where relied upon).

To exercise your rights, email: privacy@citadeledge.com

14. Updates to This Policy

We may update this Policy from time to time. Please review it periodically for changes.

15. Citadel Edge Companies

Company Location
Citadel Edge Pty Ltd Australia
Citadel Edge Technology Solutions Pty Ltd Australia
Citadel Edge Solutions Pty Ltd Australia
Citadel Edge IT Services Pty Ltd Australia
Teknologi Citadel Sdn. Bhd. Malaysia
Kapish Services Pty Ltd Australia
Kapish EA Pty Ltd Australia
Kapish EA Pty Ltd New Zealand

16. Definitions

Term Definition
Citadel Edge Company An entity listed in Section 15.
Client A client of a Citadel Edge Company.
Personal Information Information (including Sensitive Information) that identifies or could reasonably identify an individual.
Sensitive Information Information about sensitive matters such as racial/ethnic origin, religion, sexual orientation, criminal record, or health data.

Citadel Edge Privacy Statement 10.09.25 v1.0