Empower your people to collaborate effortlessly with our seamless, secure communication systems. With over 25 years of experience, we design, deliver and support audiovisual collaboration platforms where you work – command and control centres, auditoria, board rooms, meeting rooms, hearing rooms, hybrid workspaces and more.
From strategy to support, we manage it all. Our complete delivery model scales with your needs, making sure every solution is consistent and performing at its peak. This includes:
Every solution is backed by technical excellence, delivery accountability and long-term partnerships built on trust. Through our AVEdge Partner Plans, you can access 24/7 service desk support, in-meeting and/or on-site concierge support, remote diagnostics, regular reporting, and priority spare parts – keeping your systems running and your teams connected.
With secure hubs in Canberra, Melbourne, Sydney, Brisbane and Adelaide, and a trusted national network, Citadel Edge delivers fast, reliable outcomes wherever you are.
“We implement a design approach that focuses on the interaction between people and technology”
We offer a complete range of strategic and implementation consulting services for visual collaboration and communication. Our consulting services adopt proven methodologies to deliver ‘end-to-end’ visual collaboration and communication strategies that are designed to underpin your business objectives.
“Our meticulous and professional installation approach creates a system that our customers can rely on”
Our emphasis on quality and attention to detail, provides our customers with complete peace of mind. During the installation and commissioning process, our team sets the highest standards. Our team of qualified technicians are trained to deliver long-lasting and high-quality technologies. Our team of AV programmers and engineers ensure that all installed systems are simple to operate and expertly programmed for the user’s requirements. We are also able to offer off-site testing and preliminary setup to minimise disruptions to our customers and minimise complications.
“Our primary aim is to ensure that our customers receive the most up to date technologies that provide longevity, affordability, and quality.”
Some of our AV integrations include:
Citadel Edge invests in modern AV integration and innovation, both internally and through the support of our partners initiatives. We adopt an innovative and thorough approach to emerging technologies, with our solutions design team rigorously evaluating all solutions as they come to market. Our primary aim is to ensure that our customers receive the most up to date technologies that ensure longevity, affordability, and quality. We are uniquely placed as a leading provider of modern AV integration services into a variety of sectors to develop solutions to enable rapid deployment of robust and easily maintainable systems.
With our vendor agnostic approach, we ensure that we provide our customers with a relevant AV integration that suits your business needs. We offer a complete range of products designed to improve collaboration and productivity in existing spaces or within new spaces.
“Citadel’s expert concierge team can support clients on and off premises to ensure our clients outcomes are met.”
Our concierge service is a support arrangement that aides in hosting events of all sizes. We understand the complexities that can occur when running an event. Whether online or in person we ensure that our customer’s events are stress free and provide instant support if technical difficulties occur.
“Our support services deliver peace of mind, certainty, and confidence for customers.”
We offer a wide range of managed services and support packages for our customers. These are designed to maximise the benefits of their technology solutions and manage and operate their AV and VC environments more efficiently. Our friendly team are experienced in a range of collaboration tools and technologies. Our suite of managed service packages offers customers complete peace-of-mind.
Our managed services include:
For sales and general enquiries, call 1800 667 888 or email avsales@citadeledge.com.
For support, call 1800 260 333 or email avsupport@citadeledge.com.
To explore partnerships, connect with us on LinkedIn
AV EDGE Support Plans were created to give organisations peace of mind that their audio visual systems will simply work when needed. AV EDGE is more than a maintenance plan. It is a partnership that ensures every meeting, presentation, and collaboration experience performs at its best, every time.
Download AV Edge Brochure
Citadel Edge took on the role of leading the Audiovisual work package for the Victorian Heart Hospital (VHH), Australia's first dedicated heart hospital.
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In 2019, University of Melbourne engaged the market for AV Collaboration Services for Staff Meeting Spaces.
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The BMW dealership in Mulgrave, underwent a significant transformation in 2024, repurposing the space to meet BMW's high standards for a luxury showroom.
Read MoreWe will need to visit you and carry out a site survey before we can provide a formal and accurate AV installation quote.
Yes, all installation costs are included in the AV Solutions price.
We will need to assess each site before this can be confirmed; but if we assume there will be no access issues, nor any significant building works required, and you have selected one of our pre-designed AV Solutions, then the following time frames should be close.
A quick call to our sales department will provide with all you need to know to get started right now, 1800 667 888.
Or if you prefer, chat with us through the app at the bottom right of this page, or you could email us, or fill out an enquiry form instead on our Citadel Edge Contact page. We will need to assess each site before this can be confirmed; but if we assume there will be no access issues, nor any significant building works required, and you have selected one of our pre-designed AV Solutions, then the following time frames should be close.
Citadel Edge is an Australia wide company with staff in all states and territories. If the space you would like to talk to us about is located near one of our capital cities, then it’s very likely we could come by as early as the next business day.
Absolutely, yes!
We can offer you an all-in-one or basic video conferencing system that will get you up and running in no time.
The meeting room design process includes working out the best positions for microphones & speakers, for a clear line of sight to the display for your local attendees, and for the point of view of your conference camera so your remote attendees can see you clearly.
All of this is normally based around the position of your meeting room table in relation to the main display at the front, along with the number of seats and their positions around the table.
Ideally, the table will be fixed into position with the seating arrangement around the table remaining consistent between meetings.
But if you have a meeting room which needs to be rearranged for other purposes, or for different meeting types, then please let us know before we start the design process for your AV Solution. This way we can include the flexibility you require from the start to allow for room layout changes and retain the best video conferencing experience possible every time.
We have a help desk that supports our clients on a 24/7 basis, and depending on your support plan, a technician can attend site within 4 hours.
It depends…
Some recent technologies are able to help reduce the adverse effects of echo if your meeting room doesn’t have too many hard surfaces.
However, as we have found that hard surfaces are the norm in most meeting rooms, and with echo cancellation technologies not able to allow for all possible room designs, we always recommend to our customers to include acoustic treatment as this is the best way to produce the clearest audio.
Yes, we can certainly help with the decommissioning, removal, and recycling of old equipment.
Then we will complete your new installation using the latest equipment which our commissioning technicians will connect to your current network under the guidance of your IT Team.
If you do not have a regular IT Team, then our design and commissioning teams, both of whom have a wide range of network experience, will work together and with you at the quoting stage to define the most cost efficient and reliable method to connect your new boardroom AV system to your existing network.
We provide warranty and offer support plans on the equipment we supply and the services we provide.
Warranty: we offer two types of warranty for all installations and services.
Citadel Edge support plans:
Our support plans assist clients to maximise the benefits of their technology solutions and manage and operate their AV and VC environments more efficiently. Our friendly team are experienced in a range of collaboration tools and technologies.
Generally, we can install AV/VC into any space.
These are the most common space types, but we can install pretty much anywhere which has reasonable and safe access.
Yes, there are a variety of common multi-room configurations that our design team can show you.
If your multi-room requirements lie outside what’s typical, we will work with you to make any possible adjustments necessary to meet your custom needs.
We focus on gaining a strong understanding of our client’s requirements. The best way for us to do this, especially if you have a uniquely customised AV solution in mind, is to have one of our business development managers and a solution architect visit you on site.
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